Terms & Conditions

Terms & Conditions

Last Updated: September 9, 2026

Welcome to Manage My Leads.

These Terms & Conditions (“Terms”, “Terms and Conditions”) govern your access to and use of the Manage My Leads website, platform, software, products, services, integrations and related solutions (collectively, the “Services”).

The website and Services are operated by Manage My Leads (“Manage My Leads”, “we”, “us”, or “our”).

By accessing our website, submitting an enquiry, booking a demonstration, purchasing or subscribing to any of our Services, creating an account, or otherwise using our Services, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or Services.

1. Our Services

Manage My Leads provides technology, automation, customer engagement and digital marketing solutions for businesses.

Our Services may include, but are not limited to:

  • AI-powered Customer Relationship Management (CRM)

  • Lead management and lead tracking

  • AI chatbots

  • AI voice agents and voice automation

  • AI-powered business automation

  • WhatsApp Business API solutions

  • Customer communication automation

  • Marketing automation

  • Digital marketing services

  • Lead generation services

  • Customer support automation

  • Workflow automation

  • Third-party platform integrations

  • CRM integrations

  • Analytics and reporting

  • Other software, technology and business automation solutions

The exact features, functionality and availability of a Service may vary depending on the package, subscription, quotation, service agreement or plan purchased by the customer.

2. Eligibility

You must be legally capable of entering into a binding agreement to use our Services.

If you are using our Services on behalf of a company, organization or other legal entity, you represent and warrant that you have the authority to accept these Terms on its behalf.

You agree to provide accurate, complete and current information when registering for or purchasing our Services.

3. Account Registration

Certain Services may require you to create an account.

You are responsible for:

  • Providing accurate registration information;

  • Maintaining the confidentiality of your login credentials;

  • Maintaining the security of your account;

  • Restricting unauthorized access to your account;

  • Informing us promptly of suspected unauthorized access; and

  • Ensuring that all activities conducted through your account comply with these Terms.

You are responsible for activities performed through your account unless caused by a security incident directly attributable to Manage My Leads.

We reserve the right to suspend or terminate accounts that contain inaccurate information or are used in violation of these Terms.

4. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities;

  • Attempt to gain unauthorized access to our systems;

  • Interfere with the operation or security of our website;

  • Introduce viruses, malware or malicious code;

  • Attempt to reverse engineer our website or software;

  • Scrape or systematically collect website data without authorization;

  • Copy or reproduce our website or proprietary content without permission;

  • Impersonate Manage My Leads or another person or organization;

  • Use our website to distribute spam or unsolicited communications;

  • Use our Services to violate any applicable law or regulation; or

  • Attempt to circumvent any security, access or usage restrictions.

5. Software and Platform Services

Where Manage My Leads provides software or SaaS-based Services, access is provided on a limited, non-exclusive and non-transferable basis for the duration of the applicable subscription or service agreement.

Unless expressly permitted by us, you may not:

  • Resell or sublicense access;

  • Copy or reproduce the software;

  • Modify or create derivative works;

  • Reverse engineer or decompile the software;

  • Circumvent technical restrictions;

  • Share accounts with unauthorized users;

  • Use the platform to build a competing service; or

  • Allow unauthorized third parties to access the platform.

We may periodically update, modify or improve our software and Services.

Some features may be added, modified, replaced or discontinued as part of product development, security improvements, technical requirements or changes to third-party platforms.

6. Customer Data

You retain ownership of the data, information, content, leads, customer records, communications and other information that you submit or upload to our Services (“Customer Data”).

You grant Manage My Leads the limited rights necessary to host, process, transmit, store, analyze and otherwise use Customer Data solely to provide, maintain, secure and improve the Services, subject to applicable law and our Privacy Policy.

You are responsible for ensuring that you have the necessary rights, permissions and lawful basis to collect, upload and process Customer Data through our Services.

You must not upload or process data that you are not legally authorized to use.

7. Data Protection and Privacy

We take reasonable measures to protect information processed through our Services.

However, no internet-based system can be guaranteed to be completely secure.

You acknowledge that the use of our Services may involve processing personal information belonging to your customers, leads, employees or other individuals.

You are responsible for ensuring that your collection and use of such information complies with applicable privacy and data protection laws.

Our processing of personal information is further described in our Privacy Policy.

8. AI Services

Some of our Services use artificial intelligence, machine learning or automated decision-making technologies.

AI-generated outputs may include:

  • Responses to customer queries;

  • Lead classifications;

  • Recommendations;

  • Summaries;

  • Automated messages;

  • Voice responses;

  • Marketing content;

  • Customer insights;

  • Workflow suggestions; and

  • Other automatically generated information.

AI-generated information may not always be accurate, complete or appropriate for every situation.

You are responsible for reviewing and validating AI-generated outputs where human review is appropriate or legally required.

You should not rely solely on AI-generated output for legal, medical, financial, regulatory or other high-risk decisions.

9. AI Chatbots and AI Voice Agents

Our AI chatbot and voice-agent Services may communicate with your customers, leads or other users on your behalf.

You are responsible for:

  • Configuring the bot or voice agent appropriately;

  • Providing accurate business information;

  • Reviewing automated responses;

  • Ensuring appropriate customer consent;

  • Complying with applicable communication laws;

  • Informing customers where disclosure is legally required;

  • Monitoring automated conversations where appropriate; and

  • Ensuring that automated communications do not contain unlawful or misleading information.

Manage My Leads is not responsible for claims, representations or instructions provided by an AI agent based on inaccurate information supplied or configured by the customer.

10. WhatsApp and Messaging Services

Where our Services integrate with WhatsApp, SMS, RCS, email or other messaging platforms, such communications may be subject to the terms, policies and technical limitations of the relevant third-party provider.

You are responsible for ensuring that messages sent through our Services comply with:

  • Applicable laws and regulations;

  • Consent requirements;

  • Anti-spam requirements;

  • Telecom regulations;

  • Platform policies;

  • Opt-out requirements; and

  • Other applicable communication requirements.

You must not use our Services to send unauthorized, deceptive, fraudulent or unsolicited communications.

Third-party messaging platforms may suspend, restrict or terminate access independently of Manage My Leads.

Manage My Leads does not guarantee delivery of every message or uninterrupted availability of third-party messaging services.

11. Digital Marketing Services

Where we provide digital marketing, advertising or lead-generation services, performance may depend on factors outside our control, including:

  • Advertising platform algorithms;

  • Competition;

  • Market conditions;

  • Audience behaviour;

  • Budget;

  • Industry;

  • Creative quality;

  • Landing page performance;

  • Platform policies;

  • Account history; and

  • Changes to third-party platforms.

We do not guarantee a specific number of leads, sales, conversions, impressions, clicks, revenue or return on advertising spend unless expressly agreed in writing.

Advertising platforms may reject, restrict or suspend advertisements or accounts according to their own policies.

12. Lead Generation

Where lead-generation services are provided, lead quantity and quality may vary.

A “lead” does not necessarily mean a customer, qualified prospect or completed sale.

Lead quality can be affected by market demand, advertising platforms, targeting, customer behaviour, campaign content, budget and other factors.

Unless expressly agreed in writing, Manage My Leads does not guarantee a particular conversion rate, sales volume or revenue.

13. Third-Party Integrations

Our Services may integrate with third-party platforms, including advertising platforms, CRM systems, messaging services, payment systems, communication platforms, cloud services and other software.

Third-party services are governed by their own terms and policies.

We are not responsible for:

  • Changes made by third-party providers;

  • Third-party outages;

  • API changes;

  • Account suspension by third parties;

  • Third-party pricing changes;

  • Third-party data-processing practices; or

  • Loss of functionality resulting from third-party changes.

Where a third-party integration becomes unavailable, we may attempt to provide an alternative solution where reasonably possible.

14. Fees and Payments

Fees for Services will be communicated through the applicable quotation, proposal, subscription plan, invoice, order form or service agreement.

Unless otherwise specified:

  • Fees are payable according to the agreed payment schedule.

  • Applicable taxes may be charged in addition to quoted prices.

  • Third-party charges may apply separately.

  • Delayed payments may result in suspension of Services.

  • Setup, implementation or onboarding fees may be non-refundable once the applicable work has commenced.

We reserve the right to modify pricing for future subscriptions, renewals or additional Services.

15. Subscription and Renewal

Where Services are provided on a subscription basis, the subscription period, renewal terms and cancellation requirements will be specified in the applicable plan or service agreement.

Unless otherwise agreed, subscriptions may automatically renew for the applicable renewal period.

Customers are responsible for cancelling subscriptions before the applicable renewal date if they do not wish to continue using the Service.

16. Cancellation and Termination

Either party may terminate a Service in accordance with the applicable service agreement or subscription terms.

Manage My Leads may suspend or terminate access if:

  • You violate these Terms;

  • You fail to make required payments;

  • You use the Services unlawfully;

  • You misuse the platform;

  • Your activity creates a security risk;

  • You violate third-party platform policies;

  • You use the Services for spam, fraud or abuse; or

  • Suspension is necessary to comply with applicable law or regulatory requirements.

Upon termination, your right to access the applicable Service may cease.

Any outstanding amounts owed before termination remain payable.

17. Refunds

Refund eligibility will depend on the applicable Service, subscription plan, quotation, invoice or service agreement.

Unless otherwise agreed in writing, fees paid for completed setup, onboarding, implementation, professional services, advertising expenditure or third-party services may not be refundable.

Any refund request will be evaluated according to the applicable commercial terms.

18. Intellectual Property

All intellectual property relating to the Manage My Leads website, platform, software, technology, branding, design, documentation, graphics, text, processes and proprietary materials belongs to Manage My Leads or its respective licensors unless expressly stated otherwise.

You may not copy, reproduce, modify, distribute, publish, sell, license or commercially exploit our intellectual property without prior written permission.

Your use of our Services does not transfer ownership of our intellectual property to you.

19. Customer Content and Trademarks

You retain ownership of content, trademarks, logos and materials that you provide to us.

You grant Manage My Leads permission to use such materials solely as necessary to provide the agreed Services.

Where necessary for providing marketing, advertising or communication services, you authorize us to use your business name, logo and approved brand materials on your behalf.

We will not knowingly claim ownership of your trademarks or brand assets.

20. Confidentiality

Each party agrees to keep confidential information received from the other party confidential and to use it only for purposes related to the applicable business relationship.

Confidential information does not include information that:

  • Is publicly available;

  • Was already lawfully known;

  • Is independently developed without use of confidential information; or

  • Is required to be disclosed by law or a competent authority.

21. Service Availability

We aim to provide reliable and continuous access to our Services but do not guarantee uninterrupted availability.

Services may occasionally be unavailable because of:

  • Scheduled maintenance;

  • Emergency maintenance;

  • Software updates;

  • Security incidents;

  • Internet or network failures;

  • Third-party service outages;

  • Infrastructure failures;

  • Regulatory requirements; or

  • Circumstances beyond our reasonable control.

We will make reasonable efforts to restore affected Services when practical.

22. Disclaimer of Warranties

To the maximum extent permitted by applicable law, our website and Services are provided on an “as available” and “as is” basis.

We do not warrant that:

  • The Services will always be available;

  • The Services will be completely error-free;

  • AI-generated outputs will always be accurate;

  • All integrations will always function;

  • Messages will always be delivered;

  • Leads will always convert;

  • Marketing campaigns will produce a particular result; or

  • The Services will meet every particular business requirement.

You are responsible for determining whether the Services are appropriate for your business requirements.

23. Limitation of Liability

To the maximum extent permitted by applicable law, Manage My Leads shall not be liable for indirect, incidental, special, consequential or punitive damages, including loss of profits, revenue, business opportunities, goodwill, data or anticipated savings arising from the use of or inability to use our Services.

Our total liability arising from a particular Service or agreement shall, to the extent permitted by applicable law, be limited to the amount actually paid by the customer to Manage My Leads for that Service during the applicable period giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

24. Indemnification

You agree to indemnify and hold harmless Manage My Leads, its owners, employees, representatives, affiliates and service providers from claims, losses, liabilities, damages, penalties and expenses arising from:

  • Your misuse of the Services;

  • Your violation of these Terms;

  • Your violation of applicable laws;

  • Your Customer Data;

  • Your marketing or advertising content;

  • Your failure to obtain required customer consent;

  • Your violation of third-party platform policies;

  • Intellectual property infringement caused by your content; or

  • Your products, services or business activities.

25. Prohibited Activities

You must not use our Services for activities that are illegal, fraudulent, deceptive, abusive or harmful.

Prohibited activities include, but are not limited to:

  • Fraud;

  • Phishing;

  • Malware distribution;

  • Spam;

  • Unlawful surveillance;

  • Identity theft;

  • Impersonation;

  • Unauthorized data collection;

  • Distribution of illegal content;

  • Intellectual property infringement;

  • Harassment or threats;

  • Circumvention of platform restrictions;

  • Unauthorized access to systems; or

  • Any activity prohibited by applicable law.

We may immediately suspend Services where we reasonably believe prohibited activity has occurred.

26. Communication and Electronic Consent

By submitting your information through our website, booking a demo, requesting information or otherwise contacting us, you consent to receiving relevant communications from Manage My Leads through appropriate channels, including email, telephone, WhatsApp or other communication methods where legally permitted.

These communications may include:

  • Service information;

  • Demo confirmations;

  • Customer support;

  • Account-related notifications;

  • Transactional communications;

  • Important service updates; and

  • Relevant marketing communications where appropriate consent has been obtained.

You may opt out of marketing communications at any time using the available unsubscribe or opt-out mechanism.

Service-related and transactional communications may still be sent where necessary to provide the Services or comply with legal obligations.

27. Compliance With Laws

You agree to use our Services in compliance with all applicable laws, rules and regulations.

Depending on your location and use case, this may include applicable requirements relating to:

  • Data protection;

  • Privacy;

  • Telecommunications;

  • Electronic communications;

  • Advertising;

  • Consumer protection;

  • Intellectual property;

  • Anti-spam requirements;

  • Digital advertising;

  • Artificial intelligence; and

  • Other applicable regulatory requirements.

You are responsible for determining and complying with the laws applicable to your business and communications.

28. Changes to Services

We may modify, improve, replace or discontinue features of our Services from time to time.

We may also introduce new features, pricing structures, technical requirements or usage limits.

Where a material change substantially affects an active paid Service, we will make reasonable efforts to provide appropriate notice where practical.

29. Changes to These Terms

We may update these Terms from time to time.

The updated version will be published on this website with a revised “Last Updated” date.

Your continued use of our website or Services after the updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

30. Force Majeure

Manage My Leads shall not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including:

  • Natural disasters;

  • Fire;

  • Flood;

  • Power outages;

  • Internet failures;

  • Telecommunications failures;

  • Cyberattacks;

  • Government actions;

  • Regulatory changes;

  • War;

  • Civil unrest;

  • Pandemics;

  • Third-party platform outages; or

  • Other events beyond our reasonable control.

31. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, disputes arising from or relating to these Terms, the website or our Services shall be subject to the jurisdiction of the competent courts having jurisdiction over the applicable location of Manage My Leads.

32. Severability

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable, and the remaining provisions shall continue to remain in effect.

33. Entire Agreement

These Terms, together with our Privacy Policy, applicable service agreements, quotations, order forms and other written agreements between you and Manage My Leads, constitute the agreement governing your use of the applicable Services.

Where there is a conflict between these Terms and a specific written service agreement, the specific service agreement shall prevail to the extent of the conflict.

34. Contact Us

If you have questions regarding these Terms or our Services, you can contact us at:

Manage My Leads

Email: hello@managemyleads.in
Phone: +91 8766 468 177

Registered/Business Address:
Plot No. 950, 402, Laxmi Nivas, Road No. 48,
Ayyappa Society, Adhapur, Hyderabad, Telangana – 500081, India

Website: https://managemyleads.in/

35. Acceptance

By accessing this website, submitting an enquiry, booking a demonstration, creating an account, subscribing to a Service, purchasing a Service or otherwise using Manage My Leads Services, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

If you do not agree with these Terms, please discontinue use of the website and Services.

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