Privacy Policy
Effective Date: 17 August 2026
Last Updated: 17 August 2026
Welcome to Manage My Leads (“Manage My Leads”, “we”, “us”, or “our”).
Manage My Leads provides AI-powered CRM, lead management, AI chatbots, AI voice agents, business automation, WhatsApp Business API integration, digital marketing and related business technology services through our website, applications, platforms and services (collectively, the “Services”).
This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit https://managemyleads.in/, use our Services, contact us, request a demo, or otherwise interact with us.
By using our website or Services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you interact with Manage My Leads, we may collect the following categories of information.
1.1 Information You Provide Directly
When you contact us, request a demo, subscribe to our Services, or communicate with us, we may collect:
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Full name
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Mobile or WhatsApp number
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Email address
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Company or business name
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Company size
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Business requirements
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Services you are interested in
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Login and account information
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Billing and transaction information, where applicable
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Information contained in your communications with us
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Any other information you voluntarily provide
Our website’s contact form currently requests information such as name, WhatsApp number, email address, company name, company size and selected services.
1.2 Business and CRM Data
If you use our CRM or related Services, you or your organisation may provide information relating to leads, prospects, customers, employees, business contacts and other individuals.
This information may include:
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Names
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Phone numbers
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WhatsApp numbers
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Email addresses
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Company information
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Lead source
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Customer requirements
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Communication history
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Notes and follow-up information
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Sales pipeline information
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Appointment or enquiry details
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Other information configured or entered by your organisation
Where you use Manage My Leads to process information belonging to your customers or leads, you remain responsible for ensuring that you have the appropriate rights, notices and permissions to provide that information to us and to use it through our Services.
1.3 Information Collected Automatically
When you access our website or Services, certain technical information may be collected automatically, including:
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IP address
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Browser type and version
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Device type
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Operating system
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Approximate location information derived from IP address
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Pages visited
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Date and time of access
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Referring website
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Website interaction information
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Error and diagnostic information
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Cookies and similar technologies
We use this information primarily to operate, maintain, secure and improve our website and Services.
2. How We Use Your Information
We may use personal information for legitimate business purposes, including:
Providing and Operating Our Services
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Creating and managing accounts
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Providing CRM functionality
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Managing leads and customer information
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Providing AI chatbot services
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Providing AI voice-agent services
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Facilitating WhatsApp Business API integrations
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Providing business automation and workflow services
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Providing digital marketing services
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Processing service requests
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Providing technical support
Communication
We may use your contact information to:
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Respond to enquiries
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Schedule demonstrations
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Provide onboarding assistance
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Send service-related communications
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Provide customer support
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Communicate about account or subscription matters
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Send important updates relating to our Services
Where required by applicable law, we will seek appropriate consent before sending promotional communications.
Improving Our Services
We may use information to:
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Improve product functionality
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Develop new features
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Understand how users interact with our Services
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Diagnose technical problems
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Improve performance and reliability
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Develop and improve automation and AI functionality
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Analyse trends and usage patterns
Security and Fraud Prevention
We may process information to:
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Protect accounts and systems
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Detect suspicious activity
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Prevent fraud and misuse
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Investigate security incidents
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Enforce our agreements and policies
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Protect our users, business and technology infrastructure
Legal and Regulatory Compliance
We may process and retain information where reasonably necessary to:
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Comply with applicable laws and regulations
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Respond to lawful requests from authorities
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Establish, exercise or defend legal claims
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Protect our legal rights and interests
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Meet contractual or regulatory obligations
3. AI Chatbots and AI Voice Agents
Manage My Leads provides AI-powered chatbots and voice agents that may interact with customers, prospects and other users on behalf of businesses.
Depending on the configuration selected by the customer, these systems may process information such as:
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Name
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Telephone number
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WhatsApp number
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Email address
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Enquiry details
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Conversation content
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Customer preferences
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Appointment information
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Voice or call-related information
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Other information provided during an interaction
AI-generated responses may not always be accurate or appropriate for every situation. Businesses using our AI services are responsible for configuring their systems appropriately and ensuring that their use of AI complies with applicable laws and their own customer-facing privacy notices.
Where call recording, transcription or similar functionality is enabled, appropriate notice and consent should be obtained where required by applicable law.
4. WhatsApp Business API
Manage My Leads may integrate with WhatsApp Business services to facilitate business communication, notifications, customer support, lead management and automation.
Information exchanged through WhatsApp may be subject to WhatsApp/Meta’s own terms, policies and privacy practices in addition to this Privacy Policy.
Customers using WhatsApp-related functionality are responsible for ensuring that their messaging practices comply with applicable WhatsApp Business policies and applicable privacy, marketing and communications laws.
We do not sell WhatsApp contact lists or customer databases.
5. Lead Sources and Third-Party Integrations
Manage My Leads may allow customers to connect or integrate different lead sources, advertising platforms, communication platforms, websites, CRMs and other third-party services.
Depending on the integrations used by a customer, information may be received from or transmitted to those third-party services.
The privacy practices of third-party platforms are governed by their respective privacy policies and terms. We recommend reviewing the privacy policies of any third-party service that you connect to Manage My Leads.
Customers are responsible for ensuring that they have the necessary permissions and legal basis to import or synchronise lead and customer information into our Services.
6. Cookies and Similar Technologies
Our website and Services may use cookies, pixels, tags, local storage and similar technologies.
These technologies may be used to:
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Keep the website functioning properly
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Remember preferences
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Understand website usage
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Improve website performance
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Measure marketing effectiveness
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Maintain security
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Provide relevant functionality
You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.
7. How We Share Information
We do not sell personal information to third parties for money.
We may share information where reasonably necessary to provide and operate our Services.
7.1 Service Providers
We may use third-party service providers for functions such as:
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Cloud hosting
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Database and infrastructure services
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Analytics
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Communication services
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Email delivery
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WhatsApp-related services
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AI and technology services
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Payment processing
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Customer support
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Security
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Website hosting
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Business operations
Such providers may process information on our behalf and are expected to use it only for authorised purposes.
7.2 Business Customers
Where Manage My Leads provides services to a business customer, information submitted through that customer’s account may be accessible to authorised users of that business.
For example, if a customer uses our CRM to manage leads, the customer’s authorised employees, sales executives or administrators may have access to relevant lead information.
7.3 Legal Requirements
We may disclose information if reasonably necessary to:
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Comply with applicable law
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Respond to legal process
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Respond to government or regulatory authorities
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Protect the rights, safety or property of Manage My Leads or others
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Investigate fraud, abuse or security incidents
7.4 Business Transfers
If Manage My Leads is involved in a merger, acquisition, restructuring, financing, sale of assets or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.
8. Data Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, alteration, disclosure, loss or destruction.
Depending on the Services used, security measures may include:
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Access controls
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Authentication mechanisms
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Secure transmission
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Infrastructure security
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Monitoring and logging
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Backup and recovery procedures
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Role-based access controls
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Security reviews and operational safeguards
However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security of information.
You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly if you believe your account has been compromised.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing Services, maintaining business records, resolving disputes, enforcing agreements, preventing fraud and complying with legal obligations.
For business customers, retention periods may also depend on the customer’s account configuration, contractual requirements and instructions.
When information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable legal, contractual or operational requirements.
10. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information.
These may include the right to:
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Request information about the personal data we process
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Request correction of inaccurate or incomplete information
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Request deletion of personal information where legally applicable
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Withdraw consent where processing is based on consent
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Request information about how personal information is processed
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Raise a privacy-related grievance
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Exercise other rights available under applicable data protection laws
Requests may be subject to verification and applicable legal limitations.
Where information is processed on behalf of one of our business customers, you may need to exercise your rights through that business, depending on the circumstances and applicable law.
11. Consent and Withdrawal of Consent
Where processing is based on consent, you may withdraw your consent, subject to applicable law.
Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
Please note that withdrawing consent may affect our ability to provide certain Services or features where the relevant information is necessary for those Services.
12. Children’s Privacy
Our Services are intended primarily for businesses and business users.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us without appropriate authorisation or consent, please contact us so that we can review and take appropriate action.
13. International Data Processing
Depending on the technology providers, integrations and infrastructure used to provide our Services, personal information may be processed or stored in India or other countries.
Where required by applicable law, we will take appropriate steps in relation to such processing, transfers and security safeguards.
Third-party service providers may also process information in jurisdictions where they operate.
14. Third-Party Websites and Services
Our website and Services may contain links to third-party websites, platforms or services.
We are not responsible for the privacy practices, security, content or policies of third-party websites or services.
You should review the privacy policy of each third-party service before providing personal information to it.
15. Marketing Communications
We may occasionally send information about our products, Services, updates, offers, events or other business communications.
Where applicable, you may opt out of promotional communications by:
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Using the unsubscribe mechanism included in the communication;
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Contacting us; or
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Following the applicable opt-out instructions provided in the communication.
Even after opting out of marketing communications, we may continue sending essential service-related communications, such as account, security, billing or transactional messages.
16. Data Provided by Business Customers
Manage My Leads operates as a technology and service provider for businesses.
A business customer may upload, import, synchronise or otherwise provide personal information relating to its customers, prospects, employees or other contacts.
In such situations, the business customer is responsible for:
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Obtaining appropriate permissions or consent where required;
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Providing required privacy notices;
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Ensuring that the data collection and processing are lawful;
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Configuring access permissions appropriately;
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Complying with applicable privacy and communications laws.
Manage My Leads will process such information primarily to provide the contracted Services and according to applicable contractual arrangements.
17. Accuracy of Information
We aim to keep information accurate and reliable for the purposes for which it is processed.
However, information entered or imported by users, customers or third-party integrations may contain errors or outdated information.
Users and business customers are responsible for reviewing and updating information where appropriate.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
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Changes in our Services
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Changes in technology
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Changes in legal or regulatory requirements
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Changes in our business practices
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Security or operational improvements
When we make material changes, we may provide appropriate notice through our website, Services or other communication channels.
The “Last Updated” date at the beginning of this Privacy Policy indicates when it was most recently revised.
19. Governing Law
This Privacy Policy shall be governed by the applicable laws of India.
Any disputes relating to this Privacy Policy or the processing of personal information shall be subject to the applicable jurisdiction of the courts having authority over the relevant matter, subject to any contractual arrangements between Manage My Leads and its customers.
20. Contact Us
If you have questions, concerns, requests or complaints regarding this Privacy Policy or the processing of your personal information, please contact us.
Manage My Leads
Email: hello@managemyleads.in
Phone: +91 8766 468 177
Head Office:
Plot No. 950, 402, Laxmi Nivas,
Road No. 48, Ayyappa Society,
Adhapur, Hyderabad, Telangana – 500081, India
Website: https://managemyleads.in/
For privacy-related requests, please include sufficient information to help us identify your account or interaction with our Services.
21. Important Notice for Business Customers
Manage My Leads is designed to help businesses manage leads, customer communications and automation.
If you use Manage My Leads to collect or process personal information belonging to your customers, prospects or other individuals, you are responsible for ensuring that:
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You collect and process information lawfully.
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You provide appropriate privacy notices to individuals.
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You obtain consent where required.
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Your communications comply with applicable laws and platform policies.
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You do not upload information that you are not authorised to process.
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You configure user access and permissions appropriately.
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You comply with applicable data protection, marketing and communications requirements.
Nothing in this Privacy Policy removes or transfers responsibilities that applicable law places directly on the business customer.
By using Manage My Leads, you acknowledge that you have read and understood this Privacy Policy.